Payments are non-refundable and the booking cannot be changed or transferred to a new date or time apart from in the following circumstances:

- If any changes are made (for example a reduction in numbers) we can refund the payment if we are notified a minimum of 14 days prior to the event.

- The event is cancelled due to extreme weather conditions. This applies when the Met Office ([www.metoffice.gov.uk](https://www.metoffice.gov.uk)) has issued a Red Warning for Warwickshire for the event date.

- Adventure Sports will attempt to contact the person who made the booking using the contact details provided at the time of the booking.

- A participant does not reach the required level of ability during the initial activity training session.

- Refunds will be made within 7 days

**Refunds will not be made for:**

- Late arrivals
- No-shows
- Participants arriving under the influence of alcohol or drugs
- Participants arriving who appear to be too young and cannot provide proof of age
- Activities ended early due to the inability of a participant to follow the safety instructions given.